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FREQUENTLY ASKED QUESTIONS

Can I cancel or change my order?

You may cancel at any time prior to your approval of the final order terms. At that point we ask for payment and commence product acquisition and production.  If you need to change your order for any reason, please contact us and do not sign off on the final order terms until you are comfortable everything is to you satisfaction.  Frog Hollow Shop Return Policies.

What are set-up charges?

A set-up is a fee charged to create the screen, die or other necessary items to imprint your logo. These are not art charges. Each item has different imprint areas and methods of imprint, therefore, has a unique setup charge

Will I see a proof before my order goes into production?

Yes! Unless it is an exact reorder, you will see a proof. This proof must be approved by you before the order will go into production.

Do you charge sales tax?

All applicable state and local sales tax will be added to your invoice. If your organization is exempt, please supply us with your resale certificate.

Can I order in quantities smaller or larger than those shown?

While all products offer different minimums, less than minimum is available on a product by product basis. The absolute minimum varies by product. Large quantity orders may qualify for deeper discounts. Please contact us for more information about your order.

What if I don’t see the product I’m looking for?

   Frog Hollow Shop has access to hundreds of thousands of promotional products with worldwide sourcing capabilities. If you don’t see it online, don’t worry – we can find whatever you need. We can also help create a custom product for your promotion.

Use of Trademarks on Our Site:

 Frog Hollow Shop assumes no responsibility in trademark or copyright disputes. Catalog or web site examples showing logos, designs, insignias and any or all trademarks, placed on products shown are to serve only as examples of imprinting techniques. They are not presented for resale, nor are they to be construed as product or brand name endorsements by, or for, the trademark owner(s). All trademarks are the property of their respective owner.Customer’s Right to Use Trademarks:Customer are responsible for obtaining rights to use any logo, trademark, service mark, artwork, name, photograph, statement, illustration or any other intellectual property on promotional products purchased. To use any logo a customer must have written permission form the registered owner of the logo or trademark, or be an authorized agent or affiliate of the registered owner of the logo. A customer may not use any logo in a manner that may infringe copyright laws. River Horse Graphics  assumes no responsibility for determining the proper ownership or proper use of artwork or for determining who does or does not have such authority. By submitting artwork to Frog Hollow Shop for use on a product, customers agree that they shall indemnify, defend and hold harmless Frog Hollow Shop for the use of any artwork.